Getting started guide

Key resources to bookmark

Save these links and contacts:

Developer documentation — The full API reference, authentication setup, and code samples. This is the first stop for your technical team when they're building or debugging an integration. It covers endpoint details, request and response shapes, webhooks, and embedding patterns. If your developers haven't seen it yet, this is the link to send them.

VIP partner support — Your direct line for anything technical, commercial, or in between. It's faster than going through general support because it routes straight to the team that knows your partnership. Use it for help with your integration, questions about your account, escalations, or anything you'd usually need an account manager for.

Partner Resources (this hub) — Where you are right now. This is where you'll find sales enablement material, competitor positioning, accessibility and security guides, partner-only updates, and best practices for working with your customers.

Release notes — A living record of what has shipped, what's coming, and what's changed across the platform. Worth checking before any release window and after any bug report from a customer. The detail here often answers technical questions before you need to escalate.

Status page — Real-time visibility into platform health. If a customer reports an outage, this is the first place to check. We'd strongly recommend subscribing to status updates so you're notified directly when an incident is opened, updated, or resolved. Subscribe via the "Get updates" button on the status page itself. If you click "Subscribe to specific components", you can select the relevant servers for your partnership.

Knowledge base — Our general knowledge base that supports the broader Coassemble platform. You can view all our help articles for every feature, including examples of how we speak about our core capabilities. Useful as a reference when your customers ask about a Coassemble feature, and useful as a source of language and framing you can borrow when explaining the same features in your own platform's voice.

Where to go for help

There are a few ways to get support, depending on what you need.

Start with the AI assistant. For most questions, the fastest answer comes from our AI assistant. You can use it in two places:

• Here on Partner Resources, where it's trained on partner-specific content (the articles in this hub, sales enablement material, technical guidance, and accessibility resources). This is the right place for partner-specific questions. We also have it available here so team members who have partner-specific questions, but aren't members of your Coassemble workspace, can still use it.
• From within your Coassemble workspace by selecting Get help and then Ask us. This version is tuned to general platform questions and is most useful when you or your team are using the product directly.

If you don't get a complete answer, the assistant will let you know and you can move to the next step. It will escalate your questions to our team.

Email vip@coassemble.com for anything that needs a human. This is your direct line for technical issues, commercial questions, escalations, and anything that doesn't have an obvious answer in the resources here. To help us turn things around quickly, include:

• As much detail as possible, including which server environment you're using (Standard Release or Controlled Release).
• What you're trying to do, and what you're seeing instead.
• Any relevant error messages, request and response samples, or screenshots.

The more context you can give us up front, the faster we can come back with a useful answer.

Watch for partner-wide emails. For anything that affects multiple partners (release timing, feature changes, compliance updates, server-wide events), we'll send a partner-wide email so you don't need to chase updates. If anyone on your team should be receiving these but isn't, reply to any partner email and we'll add them. These emails will be sent from vip@coassemble.com, so please ensure this email address is not blocked by your spam filters.

Check the status page for outages. If something looks broken across the platform, https://status.coassemble.com/ will show whether there's a live incident before you raise it with us. Subscribing to status updates means you'll be notified directly when an incident opens, updates, or resolves.